Cancellation and Refund Policy

We understand that circumstances may change, so we have structured our cancellation and refund policy as follows:

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Cancellation Policy

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• Customers may cancel their subscription at any time.

• Cancellations must be made at least seven days before renewal to avoid charges for the next billing cycle.

• Customers will continue to receive their full content allocation for the remainder of their billing cycle, even after canceling.

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Refund Policy

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• No refunds are provided once a subscription is active.

• Exception: Refunds will be issued only in cases of duplicate charges or billing errors.

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Access to Past Work

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• Customers retain access to past content for 30 days from the date of cancellation.

• After 30 days, access will be revoked unless a new subscription is purchased.

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Pause Option

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• Customers may request a temporary pause on their subscription instead of canceling.

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Dispute Resolution

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• If a customer disputes a charge, we first communicate via email or video chat to clarify the situation.

• If the dispute is valid (e.g., duplicate charges), we issue a full refund for the incorrect charge.

• If the dispute is unjustified, we provide documentation proving the service was delivered.

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Contact Us

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For cancellation or refund requests, please email team@grow-co.net.

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